Welcome to the Front Office Operations, Housekeeping, and Laundry Short Course at Hovinais College! This specialized short course is designed for individuals who are eager to develop essential skills and knowledge in the hospitality industry, focusing on three critical areas of hotel and tourism operations. Whether you’re interested in enhancing your current skills or entering the world of hospitality, this course will provide you with the expertise needed to excel in front office management, housekeeping, and laundry operations.
Course Overview
The Front Office Operations, Housekeeping, and Laundry Short Course offers a comprehensive introduction to key areas of hotel management. It combines theoretical learning with practical training, preparing students to work efficiently in these vital hospitality departments. The course is ideal for individuals looking to pursue or advance their careers in hotel operations, ensuring they understand the role of the front desk, the importance of housekeeping, and the essentials of laundry management.
What You Will Learn
Front Office Operations
- Reception and Check-in/Check-out Procedures: Learn how to manage guest check-ins and check-outs, reservations, and customer service interactions at the front desk.
- Telephone Etiquette: Understand professional communication skills and customer service practices when interacting with guests via phone.
- Guest Relationship Management: Learn how to handle guest inquiries, resolve complaints, and ensure an exceptional guest experience.
- Reservation Systems: Get hands-on experience with reservation software and learn how to manage booking systems efficiently.
Housekeeping Operations
- Cleaning and Maintenance Standards: Learn the best practices for maintaining cleanliness and hygiene in guest rooms, public spaces, and facilities.
- Room Setup and Turnover: Understand the steps involved in preparing rooms for guests, including linen changes, room organization, and creating a welcoming atmosphere.
- Inventory Management: Learn how to manage housekeeping supplies and ensure effective inventory control to meet operational needs.
- Health & Safety Protocols: Understand essential health and safety measures in housekeeping, including cleaning chemicals and proper waste management.
Laundry Operations
- Laundry Process Management: Learn how to operate laundry equipment, wash and dry various fabrics, and handle delicate clothing items.
- Quality Control and Stain Removal: Study techniques for stain identification and removal, ensuring that linens and guest clothing are returned in perfect condition.
- Laundry Logistics: Understand the workflow, storage, and organization of laundry items in a hotel or hospitality setting.
Course Highlights
Duration
Short-term (typically 2-3 months)
Course Structure
The course includes interactive lectures, practical sessions, and hands-on training to develop real-world skills.
Flexible Learning
Designed for busy individuals, the course offers flexible schedules, including part-time options to accommodate working professionals.
Industry-Relevant Skills
Learn key hospitality industry skills from experienced instructors, and gain practical experience that is highly valued in the workforce.
Why Choose Hovinais College?
Expert Instructors
Learn from qualified professionals who have years of experience in hospitality management and are dedicated to your success.
Hands-On Training
This course includes practical learning opportunities, giving you real-world experience in front office operations, housekeeping, and laundry management.
Career Advancement
Enhance your employability in the hospitality industry with skills that are in high demand. Our career services team is available to help with job placements and career advice.
State-of-the-Art Facilities
Learn in modern classrooms and fully equipped training facilities, designed to simulate real-world hospitality environments.
Who Should Apply?
This short course is perfect for individuals who are looking to enhance their career prospects in the hospitality industry, or those who are interested in entering this exciting field. Whether you are looking to work at the front desk, in housekeeping, or in laundry operations, this course will provide you with the necessary skills to succeed.
Admission Requirements
- Minimum of O’Level (secondary school certificate).
- A passion for the hospitality industry and customer service.
- No prior experience required—just enthusiasm to learn and grow in the field!
Enroll Today!
Kickstart your career in hospitality with our Front Office Operations, Housekeeping, and Laundry Short Course. Whether you are looking to get into the industry or upskill, this course will provide you with the tools and knowledge to succeed.
For more information or to apply, contact our admissions office at +255 752 015 184